We want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process.
Eligibility for Returns
You can return most items within 30 days of receiving your order for a full refund or exchange, provided the item is:
- In its original condition
- Unused and undamaged
- In the original packaging
Certain items, such as limited edition collectibles, custom orders, or clearance items, may not be eligible for return.
How to Return an Item
To initiate a return, please contact our customer service team at gachanexussdnbhd@gmail.com with your order details. Once your return request is approved, we will provide instructions and a return label if applicable.
Return Shipping
Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service for returns, as we are not responsible for items lost during the return shipment.
Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method. If you prefer an exchange, we will ship the replacement item once the returned item is received.
Non-Returnable Items
Some products are not eligible for return, including:
- Items marked as final sale or non-returnable
- Gift cards
- Downloadable content
If you have any questions regarding our return policy, feel free to contact us at gachanexussdnbhd@gmail.com.