We aim to provide you with fast and reliable shipping for all orders placed through GachaNexus.
Order Processing
Once your order is placed, we will process and ship it within 1-2 business days, excluding weekends and holidays. Orders are processed in the order they are received.
Shipping Rates
Shipping rates are calculated based on your delivery address and the size/weight of the items in your order. You will be able to view the shipping cost at checkout before finalizing your purchase.
Shipping Times
Delivery times vary based on your location and the shipping method selected at checkout:
- Standard Shipping: Typically arrives in 5-7 business days
- Expedited Shipping: Typically arrives in 2-3 business days
- International Shipping: Delivery times vary depending on the destination
Once your order ships, you will receive a tracking number so you can monitor the progress of your shipment.
Shipping Restrictions
At this time, we only ship within Malaysia. We are unable to ship to P.O. Boxes or military addresses (APO/FPO/DPO).
Order Issues
If there are any issues with your order, such as a delay or missing items, please contact our customer service team immediately at gachanexussdnbhd@gmail.com. We will work to resolve the issue as quickly as possible.